Role : Internal Sales Engineer

Location : Kuala Lumpur, Malaysia

Company :
With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.

Role :

• To complete technically and commercially compliance bid within given time frame

• To assist external sales team in securing orders

Primary Responsibilities :

• To respond verbally and/or in writing to all customers enquiries and progressing of orders in a timely and professional manner

• To evaluate each enquiry technically and commercially in order to offer the correct product(s) to meet the customer requirements.

• To liaise with other departments where necessary ensuring that the customers needs are met whilst also ensuring that we produce products that are both economically and technically viable.

• To secure orders by means of careful evaluation of customer needs, prompt and correct response and offering pricing that maximizes profit to the company but also assures that we are competitive, within the constraints laid down by the directors of the company.

• To evaluate best delivery dates that can be realistically achieved, utilizing stock products wherever possible and liaising with other departments mainly production and purchasing.

• To provide support for the external sales force and distributors worldwide, ensuring they are updated with information regarding customer activity, project information etc. Providing quotations, costing and delivery information as required to secure potential orders.

• Prompt follow up of enquiries within designated area to successful or final conclusions to maximize order intake.

• Review technical considerations and decide on product to offer (co-ordinate with engineering department if applicable/required).

• Prepare costing sheets for those items not covered within a standard cost matrix.

• Review contract terms and conditions (consult GM/MD where required outside standard terms of operation).

• Compile bid to customer requirements/instructions.

• Calculate pricing, inclusive of GM percentage, discounts and commissions.

• Liaise where required with Area Sales Manager, re; gross margin on bid and ensure they are copied.

• Upon receipt of order re-affirm technical, commercial and quality aspects according to bid

Preferred Skills :

• Regularly identifies opportunities and instigates improvements to working practices.

• Takes ownership of tasks.

• Shows initiative and makes decisions at the appropriate level based on experience and role.

• Proactively weighs up the pros and cons of important situations sharing information as appropriate.

• Thinks of the impacts of solving a problem in a particular way.

• Being an exemplary member of the team, shares information, works together, is flexible and supportive to other members.

• Is aware of the positive (and negative) impact of their actions.

• Plans and prioritizes work to achieve and exceed deadlines.

• Takes responsibility for own work and owns either the success (and communicates this well) or failure (accepts feedback and acts upon it).

Qualifications and Experience :

• Candidate must possess at least a Bachelor's Degree, Professional Degree, Master's Degree, Engineering (Chemical), Engineering (Mechanical), Engineering (Material Science) or equivalent.

• Min. 3 - 5 years working experience.

• Required language(s): Bahasa Malaysia, Chinese, English

• Excellent communication skills both oral and written in English. Ability to converse in Chinese is an added advantage.

• Currently will hold a role in sales ideally within an engineering background.

• Hands on commercial experience gained in an engineering/technical business.

• Strong commercial acumen combined with the ability to grasp, understand and drive gross margin improvements.

• Knowledge/experience of valves for oil and gas industry.